POOR POOR POOR SERVICE LEVELS - JET/EDCON

I keep getting sms'e from Jet asking me how my experience was shopping at their store somewhere in Gauteng. I stay in Cape Town and it is clear that they entered my number incorrectly on a customer's profile. I phoned them on numerous occasions and even rep**** back to the sms with a bad rating to get them to contact me. This never happened - useless! On the 19th of Nov I phoned them to try sort this out and was told that I would be contacted within 48 hours - again this didn't happen. I was contacted today by someone wasting my time asking me if the sms perhaps gives an account number. DUH!!!! Don't you know your own system? I was then told that they cannot trace the customer by using his surname showing on the sms. Are you kidding me? In today's world you want to tell me that your system cannot do this? Sure it will bring up a lot of surnames but from the look at the smse an illeterate person loaded the info as the surname does not make sense at all. I was told to just ignore the smse when i get them as they have no way of tracing this customer.