PK
Pumeza K
1 reviews | Active since Mar 2018
21 Mar 2018, 13:09
POOR POOR POOR SERVICE. HELLLLLLPPPP PLEASE!!
I have an account with Jet that also covers phone insurance by Finrite. I sent my phone for repairs on the 9th August 2017 and I haven't got it till today. When I go there and ask for my phone they say they don't know. I called their customer services several times without any help provided. I only get poor service. Both the store manager Yazzid Samuels and the assistant manager Juan DeKlerk from JetMart in Bellville Mall; Cape Town, they know about this matter but they say they can't assist me because I have a contract with Finrite not with them. I don't know what to do any more because they keep deducting money monthly for services I don't even get. PLEASE help me!!!!!!! (Crying)
Helpful (0)
Replies (1)0
Replies (1)
Jet's replyOfficial
22 Mar 2018, 11:27Thank you for bringing this matter to our attention .We must apologise for the disappointment and inconvenience caused to you .We have tried contacting you to no avail. However we have escalated your query to the branch manager for urgent assistance and feedback will be provided to you .Kindly provide us with an alternate number if this one is unavailable.***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Jet's reply22 Mar 2018, 11:27
Official
Thank you for bringing this matter to our attention .We must apologise for the disappointment and inconvenience caused to you .We have tried contacting you to no avail. However we have escalated your query to the branch manager for urgent assistance and feedback will be provided to you .Kindly provide us with an alternate number if this one is unavailable.***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,