1 reviews | Active since Nov 2019
Poor, pathetic client service
I receive bad client service every time I enter the store, especially from one specific cashier, Carlin. Her way of interacting with clients is very unprofessional. I do not know what the problem is, but I will NEVER ever set foot in that Jet Langeberg Mall Mossel Bay store again. Today was my last ever interaction with them. I just want my cash refund AND NOT a gift card as I fully paid for my laybye. I want to know why do they make their own rules? They need to learn to stick to company policies. Lastly, please teach that lady what client service is all about. Ps.. I love the manager Genine, she's always given me great service - she wasn't there when all this issues occurred, but I did inform her about my previous experience with the cashier.
Thank you for notifying us of your overalls shopping experience at our Jet Langeberg Mall Mossel Bay store. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised your complaint is referred to the stores management team to address and resolve within the next 48 business hours.
Below is a reference number generated for this query:
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Kind Regards:
The Jet Team
***
Best regards,
Thank you for notifying us of your overalls shopping experience at our Jet Langeberg Mall Mossel Bay store. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised your complaint is referred to the stores management team to address and resolve within the next 48 business hours.
Below is a reference number generated for this query:
***/GO
Kind Regards:
The Jet Team
***
Best regards,