LT
Lynnsey T
1 reviews | Active since Feb 2012
26 Nov 2015, 13:01
Poor feedback
The response I received in my previous complaint is not good enough. I am told by edcon that the poor service and bad attitude will be address, but that doesn't make me feel any better about JET as a service/product provider. How do I know that the attitude and rudeness was address? I want to know what JET/Edcon are going to show me how much they value my business. since this incident I have not even enter a store of JET. customers are not treated with respect and I should feel valued. I had an account with Jet for over 5 years surely I mean something to the business.
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Jet's replyOfficial
27 Nov 2015, 09:17Hello lynnseyt,
Kindly be advised as per your previous post your query has been acknowledged and actioned accordingly.
All staff members in question have received a recorded reprimand, the stores have made contact with you as well. Please be advised this query has been resolved and closed accordingly.
We value you as our customer and look forward to your continued support. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Kindly be advised as per your previous post your query has been acknowledged and actioned accordingly.
All staff members in question have received a recorded reprimand, the stores have made contact with you as well. Please be advised this query has been resolved and closed accordingly.
We value you as our customer and look forward to your continued support. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply27 Nov 2015, 09:17
Official
Hello lynnseyt,
Kindly be advised as per your previous post your query has been acknowledged and actioned accordingly.
All staff members in question have received a recorded reprimand, the stores have made contact with you as well. Please be advised this query has been resolved and closed accordingly.
We value you as our customer and look forward to your continued support. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Kindly be advised as per your previous post your query has been acknowledged and actioned accordingly.
All staff members in question have received a recorded reprimand, the stores have made contact with you as well. Please be advised this query has been resolved and closed accordingly.
We value you as our customer and look forward to your continued support. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,