RJ
Robyn J

1 reviews | Active since Mar 2012

31 Mar 2017, 09:29

POOR CUSTOMER SERVICE & ONLINE ORDER STILL OUTSTANDING

<p>Order placed 08 Feb. 37 WORKING DAYS LATER and I have STILL NOT RECEIVED MY ORDER.</p> <p> </p> <p>After speaking to customer service on numerous occassions, NO ONE can tell me where my order is or WHEN I can expect delivery.</p> <p> </p> <p>On 14 Mar I was told my order is being picked. Today is the 31 Mar... HOW LONG DOES IT TAKE TO PICK & PACK AN ORDER?</p> <p> </p> <p>I called customer service AGAIN this morning, put on hold for 14 minutes and then the phone gets put down in my ear. I phoned AGAIN and am then told the system is "offline". Asked to speak to a manager, no manager and they do not know when a manager will be in.</p> <p> </p> <p>Since my last complaint on 06 Mar, no one has called me.</p> <p> </p> <p>I have run out of patience now.</p>

0
Replies (1)
Jet
Jet's reply01 Apr 2017, 12:31
Official

Thank you for bringing this matter to our attention .

Please accept our sincere apologies for the lapse in service with regards to your online shopping .

Kindly provide us with your order number for further assistance as we have tried calling you on *** and you were not available .

***/GO

Kind regards

The Edcon Customer Experience Team