SL
Sizakele L

1 reviews | Active since May 2014

05 Dec 2016, 14:27

Poor Customer Service Jet Sandton!

<p>I went to Jet Stores in Sandton wans "served" by a lady by the name of Addeleid at the cellphone counter as i was there for an insurance claim. Firstly this lady was on her cellphone texting the entire time she was assisiting me. i literally had to fight for attention away from her cellphone! and then to top it all off she did not know anything! every single question i had she had to call someone to help answer the question. why is she assigned to man the cellphone counter if she knows nothing about the processes and requirements for requests related to cellphones!? I am deeply dissappointed in the service i recieved and will most defenitely not be coming back!</p>

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Replies (1)
Jet
Jet's reply20 Dec 2016, 14:42
Official

We must apologise for the delayed response.

Thank you for bringing this matter to our attention. We have addressed this incident with the store manager regarding the service received in store, feedback will be provided shortly. Please be advised we must apologise for the unpleasant experience.

You reference number is ***/GO

Kind regards,
Edcon customer experience team,
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