Poor Customer Service and Mismanagement of Lay-Bye at Jet Store Southgate

I am writing to express my disappointment and frustration with the service I received at the Jet store located at Southgate Mall. On August 18th, I placed a lay-bye for some essential clothing items for my daughter, who will be attending university next year. The lay-bye was supposed to expire on November 18th, with an extension option until December 18th.

Despite receiving SMS reminders that my lay-bye was about to expire in September, I visited the store and was assured by the manager that it was a system error and that my lay-bye would be recaptured on the system.

However, when I called the store again, I was informed that my lay-bye had expired in August and was no longer on the system. The manager I spoke with was rude and unhelpful. He promised to go search for my items & return my call. I am still waiting till today.

When I visited the store again, I found that my clothes had been taken back to the front shop, and the main items I had placed on lay-bye were missing. The store manager, Adelaide, attempted to resolve the issue but disappeared without ensuring that the matter was resolved.

Out of anger and frustration I asked that they refund me the amount I had paid when I first placed the lay-bye. However, I received an SMS stating that my lay-bye had been canceled, which is confusing since it had already expired.

I am extremely dissatisfied with the level of service I received at this store, and I hope that Jet will take immediate action to address these issues. As a parent, it's disheartening to experience such poor service, especially when I was relying on Jet to provide essential items for my daughter's upcoming university journey as she will be in need of these clothes soon.