Poor customer service

I went to jet Rosebank on Thursday to shop,when I was about to pay was told that the system is offline then ask the lady to keep my things will came back later,went back around 1 and still the system was off line then asked the guy who was standing by the door what is going to happen to the things I kept aside he then reffed me to Enerst for help.who told me that all keep aside won't be taken back to the floor as is a system problem,I asked him three times if he is sure about that and he said don't worry Sisi you will find you staff tomorrow.went there around 4 since I wanted those items so bad and they where still offline,first thing in the morning went to check still offline.aroind 11 went there and the system was working.then asked l thee lady I gave my staff yesterday and with the very bad attitude she told me that all keep aside for yesterday was taken to the sales floor since I didn't come back to her but to my suprise I thought they are working as a team. I then asked to speak to Enerst as he is the one who assured me that will find my staff the next day who didn't even bother to came and talk to me he just said he was busy that shows they don't care about their customers.and I know that when you are trading manual you also take accounts is only bank card that you don't take but was suprised when was told that they only take cash.that Kgotso lady has a very bad attitude and I'm really not happy about their service and I need apology from the lady and Enerst