1 reviews | Active since Aug 2014
Poor customer service
<p>A week before last I went to Jet stores in Mt Frere, I picked a girl's jean and a few clothes for her.I then went to the pay point only to find there was no price tag on the jean, a lady named Nolufefe advised that i leave my stuff for the next day for two reasons:one being that they wanted to close and two that the manager wouldn't be able to assist us as she was said to be busy with banking.We left on their request, on the third day as was discussed I went back to the store but the lady told me that her manager had sold the jean, I requested to see her, she came and told me that it was against Jet policy to do a "set aside".My question to her was that if it was against the company policy why did they let me leave it behind the very day I went to buy?I was giving them a chance to organise the price for my little girl badly wanted it,but the response was that the jean has been there for a long time and they can't even recall how much it was selling for as it was 2015 stock.I asked them how did they sell it as it had no price,that they couldn't answer.I complained about the level of service they render to us and told them that i was gonna call the Edcon group, the lady carelessly said I must ho ahead if I want to.Now,please I need that jean, I wouldn't drive down to kokstad nor Mthatha because of the attitude I got from your store.Remember, it was your fault to have unpriced merchandise and your responsibility to see to it that it had or organise one.This kind of service isn't just poor but pathetic. I NEED THIS JEAN ASAP.I'm willing to even pay its original 2015 price as I was advised that it was marked down. If this kind of service is the best you can offer then Edcon isn't for me as I cannot tolerate it.The jean, I will pay.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Mt Frere management for actioning accordingly as our valued customer is not happy that the store did not set aside an item as they are the ones who instructed you to leave it behind A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted via telephone. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Mt Frere management for actioning accordingly as our valued customer is not happy that the store did not set aside an item as they are the ones who instructed you to leave it behind A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted via telephone. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Mt Frere management for actioning accordingly as our valued customer is not happy that the store did not set aside an item as they are the ones who instructed you to leave it behind A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted via telephone. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Mt Frere management for actioning accordingly as our valued customer is not happy that the store did not set aside an item as they are the ones who instructed you to leave it behind A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted via telephone. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,