1 reviews | Active since Mar 2011
Poor customer service
I was standing in line and then sent to the other side of the store to pay at the other tills. When I got there the cashier told me to go get another top with the price on because the one I brought didn't have one. I told her to leave the item because I wasn't going to search for it. Then there was a problem with the printer. I asked for a refund and they wouldnt give me one. They kept insisting they will sort the problem out. Eventually after a lot of hassle they gave me the refund. The manager also had a bad attitude. When I asked the manager why I should have to get another item with a price tag instead of the staff, all she said is they are not supposed to do that. No apology for that or the inconvenience of wasting my time. Then security insisted on stopping me, opening my bag and taking the things out and rummaging through it. This was the worst shopping experience I have ever had. I will never ever go back to any Jet store since customers are such an inconvenience to them. But I guess I should thank them, because it made me go to Mr Price to look for the items I wanted and I got a lot more great things there. I even want to take the things I bought at CNA and Edgars back.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Benoni Lakeside Mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer professionally and took longer to actually refund you , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Benoni Lakeside Mall management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer professionally and took longer to actually refund you , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,