Poor customer service

I was at Jet store Vaal walk, Vanderbijlpark for a refund and the service was really poor. There were only 2 cashiers and I stood in line for what I believe was rather long as there wasn't a queue. Cashier 1 called me and asked how she could be of assistance; I told her that I was bringing a pair of jeans back and I would like a refund. She rep**** that she just started working and doesn't have enough cash for my refund and that Cashier 2 would assist me- I understood. A while later cashier 2 (Elizabeth) called me. "I'm not gonna give you cash back, I'm gonna give you a gift card" - she said rudely... Which now didn't serve the purpose of me going to Cashier 2!!! I asked why and she said "it's how it's done..." "you can use the gift card at edcon". I ask who and what is edcon but she did not reply and requested that I sign so we can just finish the transaction.

Dear Jet: 1. Why is your staff so rude? 2. I had a receipt, a tag on the item and only fit the jeans once meaning they were in perfect condition still, now why does your return policy online and on the back of your receipt differ to what your staff says? 3. I was unhappy with my item and had I seen something in store that I liked I would have taken it, now why give me a gift card and not my cash back? It's my money!