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tembakazi N

1 reviews | Active since Jun 2015

17 Jun 2015, 08:07

Poor customer service

I was at the till to pay for a skirt ,the cashier didn't bother to greet r say a word to me.I handed over the skirt after which I gave her my cards, Once she was done with the transaction she slammed my cards on the counter. I then asked her why she slammed them instead of giving them to me in my hand,she then refused blatantly and attempted to shove them to me on the counter.I asked her to call he manager and I told the manager what had happened,he then asked her to apologize of which she blatantly refused and all she did was to entertain other customers in the line in a different language which she thought I didn't understand. I am very disgusted at the way I was treated by this cashier.

0
Replies (1)
Jet
Jet's reply17 Jun 2015, 11:20
Official
Hello Thembakazi91,

As per our telephonic conversation we must apologise for the unpleasant experience .We have addressed this incident with the store manager to insure corrective measures will be implemented and training on customer service will be provided to all staff members.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

Best regards,