Poor communication

So I have Jet account and I have made payment on 2nd of May my mistake wa not to include my acc Ref on the payment receipt that I made via EFT, I've been email Jet/Edcon @ *** since I made the payment rectifying my mistake thinking they will also rectify it on their side as well so it can reflect on my jet app but no one is responding to my emails as much as we are faced with lockdown I believe there's someone dealing with emails somewhere since when I call their call centre they are saying they are operating in limited staff I'll get a delay in response but till today no one has made effort to contact me.. As much I understand the situation we in as A Country I was expecting a response via email becaue as much as limited the staff can be respondkng to emails cannot take forever