Poor attendance to problem

We bought clothing at the Jet store on 22 December 2015 and during payment, it happened that the card declined. After a struggle to make payment via my debit card, I paid cash. My cellphone notification came from my bank that the amount was deducted from my bank account. I returned to the shop and indicated the money was deducted from my bank account and I want my funds refunded. I submitted a bank statement to this effect. On Monday, 11 January 2016, I again visited the store to track progress on the refund my money. The matter could not be resolved. The manager of the store was suppose to contact me, but never did. With my visit to the store on Monday, the manager also didn't show any interest to meet and discuss the matter with me.<br> <br> On the same day, the store was immensely busy with ques piling up. Customers went to the top floor for assistance but was met with only two cashiers. An announcement was made requesting cashiers to come and assist, but none came. It is sad that customers get the treatment they do whilst there are 11 till-points but only two are in a working condition.<br> <br> I am very unhappy about the service I received and the way my problem is being handled.