LM
LUCILLE M

1 reviews | Active since Apr 2012

05 Feb 2015, 08:07

POLICY THAT COLLAPSED, BUT NEVER REIVED ANY MONEY

PLEASE HELP ME, IF YOU CAN<br> <br> PLEASE HELP ME, IF YOU CAN<br> Dear Sir/Madam<br> <br> ACCOUNT PROTECTION PLAN POLICY NUMBER 01/PFS/ES/APPP/9/200 ACCOUNT NUMBER ***<br> <br> Kindly find the attached documents.<br> <br> I open an account with Jet stores can't remember when.<br> I have a policy for Shelmadine Macaties, and she pass away on the 18/01/2015 of natural causes.<br> <br> I am under debt review, and I last pay my account in September.2014<br> I never received a statement concerning my cancellation or sms or a phone call regarding this policy.<br> <br> I called Hollard this morning regarding the policy, according to my knowledge this policy exist in 2010 but not anymore.<br> Hollard never received any money from Jet Parent funeral Plan nor Jet family funeral plus plan.<br> <br> Kindly note I am under debt review from November 2014.<br> <br> Please forward this documents to whom it may concern, if doesn't belong to you department.<br> <br> Your feedback will be appreciated<br> <br> <br> Dear Sir/Madam<br> <br> ACCOUNT PROTECTION PLAN POLICY NUMBER 01/PFS/ES/APPP/9/200 ACCOUNT NUMBER ***PLEASE HELP ME, IF YOU CAN<br> Dear Sir/Madam<br> <br> ACCOUNT PROTECTION PLAN POLICY NUMBER 01/PFS/ES/APPP/9/200 ACCOUNT NUMBER ***

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Replies (1)
Jet
Jet's reply05 Feb 2015, 09:34
Official
Hello LUCCIE,

Thank you for bringing this matter to our attention. We have escalated your query to our accounts management team, investigations will be done and upon investigation feedback will be provided shortly.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***