JC
Jenny-Lee Chenny
1 reviews | Active since May 2019
20 May 2019, 15:08
Please teach your to treat all customers with respect when they have issues with your cellphones
Good Day Hello Peter
I went into a Jet store in Canal Walk this morning with a cellphone issue that I had with them and the male staff member told me start out it is my problem.
I did say I will return with the cellphone I bought on Friday 17 May 2019
I was still at the counter and just before I walk away from the counter a female staff member of Jet comes and shouts out loud to try and showed off by making comments in my presence about the issue I had with the cellphone.
Being so humiliated and I am a account holder is unacceptable truly. Once this cellphone is done paid off I will surely never purchase from Jet and I will close my Edgars account.
Helpful (0)
Replies (1)0
Replies (1)Jet's replyOfficial
20 May 2019, 16:46Dear Jenny,
Thank you for taking the time in reporting your service experience and please accept our sincere apologies for the overall service experience.
As per our records your complaint has already been logged this morning and referred to the stores management team to address and resolve within the next 48 business hours.
Your reference number remains the same:
***/GO
Kind Regards
The Jet Team
***
Thank you for taking the time in reporting your service experience and please accept our sincere apologies for the overall service experience.
As per our records your complaint has already been logged this morning and referred to the stores management team to address and resolve within the next 48 business hours.
Your reference number remains the same:
***/GO
Kind Regards
The Jet Team
***
Jet's reply20 May 2019, 16:46
Official
Dear Jenny,
Thank you for taking the time in reporting your service experience and please accept our sincere apologies for the overall service experience.
As per our records your complaint has already been logged this morning and referred to the stores management team to address and resolve within the next 48 business hours.
Your reference number remains the same:
***/GO
Kind Regards
The Jet Team
***
Thank you for taking the time in reporting your service experience and please accept our sincere apologies for the overall service experience.
As per our records your complaint has already been logged this morning and referred to the stores management team to address and resolve within the next 48 business hours.
Your reference number remains the same:
***/GO
Kind Regards
The Jet Team
***
