DN
Darin N
1 reviews | Active since Feb 2024
17 Dec 2025, 08:30
Please improve customer experience
Good morning Unfortunately I can only rate Jet Stores 1 star. It seems that no matter which store you call, at any time of the year, no one answers the phone. Additionally, there's often no one on the shop floor to assist e.g. yesterday 16 December 2025 at Jet Fourways Mall. Jet Management should look into the above with view to improving overall customer experience.
Helpful (0)
Replies (3)0
Replies (3)
Jet's replyOfficial
17 Dec 2025, 11:02Hi Darin,
We sincerely apologize for the negative experience you had at our store. We appreciate you letting us know, we have escalated this with the relevant store. We will escalate your query to our team.
We sincerely apologize for the negative experience you had at our store. We appreciate you letting us know, we have escalated this with the relevant store. We will escalate your query to our team.
Best regards,
Jet's reply17 Dec 2025, 11:02
Official
Hi Darin,
We sincerely apologize for the negative experience you had at our store. We appreciate you letting us know, we have escalated this with the relevant store. We will escalate your query to our team.
We sincerely apologize for the negative experience you had at our store. We appreciate you letting us know, we have escalated this with the relevant store. We will escalate your query to our team.
Best regards,
DN
Darin N's updateReviewer Update
17 Dec 2025, 14:21Hi Jet Team
Your reply has been noted.
Is there a complaints inbox that I can write to?
I would to detail my poor customer experience of this morning or better still is there a member of management who can contact me telephonically?
Your Khanyisile Figlan, from customer services, has my cellphone number.
Your reply has been noted.
Is there a complaints inbox that I can write to?
I would to detail my poor customer experience of this morning or better still is there a member of management who can contact me telephonically?
Your Khanyisile Figlan, from customer services, has my cellphone number.
DN
Darin N's update17 Dec 2025, 14:21
Reviewer Update
Hi Jet Team
Your reply has been noted.
Is there a complaints inbox that I can write to?
I would to detail my poor customer experience of this morning or better still is there a member of management who can contact me telephonically?
Your Khanyisile Figlan, from customer services, has my cellphone number.
Your reply has been noted.
Is there a complaints inbox that I can write to?
I would to detail my poor customer experience of this morning or better still is there a member of management who can contact me telephonically?
Your Khanyisile Figlan, from customer services, has my cellphone number.
Jet's replyOfficial
18 Dec 2025, 09:48Hi Darin,
They will contact you
They will contact you
Best regards,
Jet's reply18 Dec 2025, 09:48
Official
Hi Darin,
They will contact you
They will contact you
Best regards,