KB
Kaela B

1 reviews | Active since Feb 2013

01 Nov 2015, 16:02

Pick pocket in store and no help

On Saturday the 31st of October I was in the Jet store in East rand mall. While shopping for clothes for my daughter I realised I needed to make a phone call and went searchinf through my handbag for my cellphone. Only to realise that it had been ******. I approached the manager of the store who said to me without a care in the world \oh yes 3 other ladies phones and purses have also been ******"when I asked to look at the camera footage I was told that I am responsible for my own stuff the second I walk into the store and that her cameras arent working so she cant help me and that j need to be more careful next time. As someone who works in retail myself I find fhe service I received as utterly disgusting. My daughter was telling me what the woman looked like that stole my phone and did not get any assistance from staff or management. Was the mosf disgusting experience and I will never go back there. Tjat store is built for pick pockets to thrive in with minimal space. <br> I expect the store manager to take responsibility for these issues and how they are dealt with. """

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Replies (1)
Jet
Jet's reply02 Nov 2015, 15:10
Official
Hello Kaela,

Thank you for taking the time to share your concerns with us .We are so sorry to hear your cell phone had been ****** in store. When shopping in our stores you should certainly feel safe.

We are currently liaising with our store manager regarding the incident, as this matter could have been handled in a different light. We must apologise for the service received in store, that is certainly not the standard of service we wish to render.

Please note: All cameras in stores have been installed to protect our merchandise against shoplifters. Jet will not be liable for any lost or ****** personal belongings of a customer visiting our store.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***