BM
Bridget M
1 reviews | Active since Oct 2018
15 Oct 2018, 15:38
Physically attacked
I went to Jet in Phumulani mall today I was physically attacked by the security at the door by the name of Caroline, when the matter was escalated to the Manager Thabile she defended the her employee making look stupid in front of her even with the bruises I had to show I was attacked. I'm not happy that I went out of the shop angry coz the Manager made the situation even worse.
Helpful (0)
Replies (1)0
Replies (1)
Jet's replyOfficial
17 Oct 2018, 09:03Thank you for sharing your experience with us . We apologise for the unacceptable behavior of our security. We will fully investigate this incident and final feedback will be provided to you by senior management .
Customer service is of utmost importance to the ongoing success of our business and we are truly sorry for the frustrations caused to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,
Jet's reply17 Oct 2018, 09:03
Official
Thank you for sharing your experience with us . We apologise for the unacceptable behavior of our security. We will fully investigate this incident and final feedback will be provided to you by senior management .
Customer service is of utmost importance to the ongoing success of our business and we are truly sorry for the frustrations caused to you.
***/GO
Kind regards
The Edgar's Customer Experience Team
Best regards,