1 reviews | Active since Feb 2017
Phoneless for 7 months!!!
<p>Got a defective phone from Jet Margate. Returned it (before the stipulated 3 months) to have replaced or repaired. Cant quite figure out what the problem is. The phone was sent to the insurance company, even though there is no visible damage to the device, The insurance has apparently returned it. They have no idea what to do either. They insure damaged or lost phones. Jet don't seem to know what to do themselves. I still have no phone, but they are more than happy to take my account payment every month.</p>
We have escalated the complaint to the Jet Margate management to address as our valued customer is not happy that you are still without a phone since it was sent in store and no proper feedback has been reverted to you. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet Margate management to address as our valued customer is not happy that you are still without a phone since it was sent in store and no proper feedback has been reverted to you. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Jet Margate management to address as our valued customer is not happy that you are still without a phone since it was sent in store and no proper feedback has been reverted to you. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Best regards,
We have escalated the complaint to the Jet Margate management to address as our valued customer is not happy that you are still without a phone since it was sent in store and no proper feedback has been reverted to you. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Best regards,