Phone warranty

<p>Hope this find you well.</p> <p>I bought a Samsung J2 on cash for R2099.90 may 2016, withing six months of using this phone ,the screen just went blank.</p> <p>I took back the phone to Jet on the 2nd of October 2016 ,the sales person took it to Vodacom and it was returned unfixed.I was called to come fetch the phone.(No report or anything from Vodacom as to why the phone was returned without being fixed),</p> <p>I went to Jet to get it and the sales lady also did not know why it was returned without a report nor fixed.She said i should leave it and she will try get hold of them and find out why is it not fixed.(Unproffessional not have answers for customers).</p> <p>On the 1st of December i recieved a call to come fetch the phone, and i was told i will be credited a new phone.I went to Jet on the 05th of December 2016 and i was told i need to pay an amount of <strong>R877.00</strong> for LCD replacement which i do not know how do i pay for something i am not responsible for.</p> <p>I tried to explain that the phone never fell or i never dropped the phone on water, the screen just went blank and immediatly after trying to switch it on i took it to jet.</p> <p> </p> <p>Apparently the phone is not supp**** by Vodacom but by<strong> 3G mobile</strong> who sent the quotation of <strong>R877.00. </strong></p> <p> </p> <p>Please assist,im now on the 3rd month without a phone.</p> <p> </p> <p>Regards</p>