PHONE NOT FIXED!!!
Good Day
My aunt bought a phone at JET PINETOWN in December 2018. She bought a Hurricane Vortex cellphone.
However in January she has a problem with the charging slot which stopped working. She then took the phone back to Jet. She was then told to collect the phone after a month of which she did and the phone was not fixed. She did not receive any feedback as to why the phone could not be fixed. She currently has no phone and she is still paying for it on her account.
Can someone help resolve the matter as this level of service is ***********. Can you also please train your store consultants to be more knowledgeable about your products and services, how can a consultant not know why the phone was not fixed???? My aunt is an old lady I guess this is why nobody could give her straight answers when assisting with her phone query.
Helpful (0)
Replies (3)0
Replies (3)
Jet's replyOfficial
23 Apr 2019, 10:35Dear Zamarh,
Kindly note we tried contacting you telephonically but we could not reach you to confirm receipt of the above mentioned complaint.
Please be advised your complain is referred to the stores management team to address and resolve within the next 48 hours.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***
Kindly note we tried contacting you telephonically but we could not reach you to confirm receipt of the above mentioned complaint.
Please be advised your complain is referred to the stores management team to address and resolve within the next 48 hours.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Jet's reply23 Apr 2019, 10:35
Official
Dear Zamarh,
Kindly note we tried contacting you telephonically but we could not reach you to confirm receipt of the above mentioned complaint.
Please be advised your complain is referred to the stores management team to address and resolve within the next 48 hours.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***
Kindly note we tried contacting you telephonically but we could not reach you to confirm receipt of the above mentioned complaint.
Please be advised your complain is referred to the stores management team to address and resolve within the next 48 hours.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
's updateReviewer Update
23 Apr 2019, 10:50Please call me back.
's update23 Apr 2019, 10:50
Reviewer Update
Please call me back.
's updateReviewer Update
02 May 2019, 16:30Okay, so now I am playing hide and seek with Jet Store, Someone called on the 30th of April using this number:
********** 815 and advised that my aunt needs to go back in store either she can select a new phone or have her account credited. Now she is in store and is advised they have no information regarding that. Now I am calling your contact center the worst probably in the entire planet, I keep on being put on hold like literally I have been waiting for almost 10 minute now. I have been on the phone close to 30 minutes now and mind you I am using airtime.
Nobody can verify the last conversation I had on the 30th. The consultant now has just cut off my call because he is clueless. Your service overall is pathetic shame.
This so called manager Hlengiwe from Jet Hill Street who called me a while ago and told me she cannot pick up any information on her system has the audacity to send my aunt home and told her it is late now for her query to be resolved. What happened to putting the customer first, how can you as a manger be concerned about time when a client is in need??? Why didn't this so called manager punch in the reference number provided to her and see the status of the complaint??
Why does one have to suffer like this to get assisted? Does the stores and call centre's use different systems? Who is going to pay for my aunt's transport as she was told to wait for a call without any valid explanation???
I can't say I have never received such incompetence from Jet Store, I personally have before, but I thought things have changed but I was definitely wrong, such a high level of incompetency from Management to their subordinates. Waste of time and airtime, calling your call center should be free. Your level of service is such a joke!!!!!!!!
Only Jesus can save JET now.
's update02 May 2019, 16:30
Reviewer Update
Okay, so now I am playing hide and seek with Jet Store, Someone called on the 30th of April using this number:
********** 815 and advised that my aunt needs to go back in store either she can select a new phone or have her account credited. Now she is in store and is advised they have no information regarding that. Now I am calling your contact center the worst probably in the entire planet, I keep on being put on hold like literally I have been waiting for almost 10 minute now. I have been on the phone close to 30 minutes now and mind you I am using airtime.
Nobody can verify the last conversation I had on the 30th. The consultant now has just cut off my call because he is clueless. Your service overall is pathetic shame.
This so called manager Hlengiwe from Jet Hill Street who called me a while ago and told me she cannot pick up any information on her system has the audacity to send my aunt home and told her it is late now for her query to be resolved. What happened to putting the customer first, how can you as a manger be concerned about time when a client is in need??? Why didn't this so called manager punch in the reference number provided to her and see the status of the complaint??
Why does one have to suffer like this to get assisted? Does the stores and call centre's use different systems? Who is going to pay for my aunt's transport as she was told to wait for a call without any valid explanation???
I can't say I have never received such incompetence from Jet Store, I personally have before, but I thought things have changed but I was definitely wrong, such a high level of incompetency from Management to their subordinates. Waste of time and airtime, calling your call center should be free. Your level of service is such a joke!!!!!!!!
Only Jesus can save JET now.