1 reviews | Active since Feb 2015
Phone Insurance cancelled without my consent
<p>My iPhone 4s Insurance was cancelled in August. I explicitly asked to have the Samsung cancelled because it had been ****** and Jet was aware of this. I got my refund back for the insurance funds spent on the Samsung. Now I come back from holiday and the iPhone 4s is also cancelled. I am livid. Please provide me with any communication stating this or requesting to have my insurance for the iPhone 4s cancelled. Or any viable information what exactly happened.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Hammarsdale Mall management for actioning accordingly as the matter with regards to the cancellation of your cell insurance with out your consent was reported in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Hammarsdale Mall management for actioning accordingly as the matter with regards to the cancellation of your cell insurance with out your consent was reported in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.