Phone ****** in Jet Store on Sunday

On Sunday, 23 April 2023, we went to Jet in Cresta Shopping Centre to purchase some clothes for our 2 ***s for winter. We were in the store for a while, and everything went smoothly until we realised that the wife's phone was missing from her handbag. I kept phoning her number, and the phone was ringing consistently to the credit of the store they went through a lot of effort to help look for the phone. However, when it went to voicemail, that's when I knew it was ******. I went back to the store and asked if they could check the surveillance footage. Thabo was helpful and took me to go and have a look. Shockingly one 5 or 6 of the cameras worked from the 18-something in the store. For those that worked, the quality was so bad that you couldn't see anything on the camera...as in you literally can't make out any faces on the cameras. They admitted that another phone was ****** that day and that a lady was found in the parking area with bags and bags of clothes ****** from the Jet store that day. The issue is not the ****** phone but the years of memories that are gone. I would have thought a huge franchise such as Jet would spend a lot more towards the safety of their shoppers, but yet they don't. It was admitted in the store that they had complained about the cameras on a prior occasion, but Jet responded, why do you need all of the cameras to work? So with that kind of mentality, it seems that they want their shoppers to get ******.