VG
Vincent G
1 reviews | Active since Oct 2019
28 Oct 2019, 17:11
Phone for repairs
I bought a Huawei Y7 on the 8th August 2019 but unfortunately the fone stopped working yesterday. I went to the chatsworth store but didn't have my receipt with me due to the documents with some of my other paperwork was misplaced whilst house moving which i explained to the counter sales person. he simply was rude in a polite manner didn't want to help.
Surely they have a duplicate copy that they can verify my purchase to have the fone sent in for repairs. Please require assistance in this matter
Huawei Y7 :serial no 4ff6r*** imei1:*** imei2:***
Helpful (0)
Replies (2)0
Replies (2)
Jet's replyOfficial
29 Oct 2019, 08:28Dear Vincent
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you with the faulty device.
Please note that the proof of purchase is one of the required documents when a phone has to be sent in for repairs as it serves as a warranty.
We will be in direct contact with you today to try and assist further.
***/GO
Kind regards
Jet Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you with the faulty device.
Please note that the proof of purchase is one of the required documents when a phone has to be sent in for repairs as it serves as a warranty.
We will be in direct contact with you today to try and assist further.
***/GO
Kind regards
Jet Customer Experience Team
***
Best regards,
Jet's reply29 Oct 2019, 08:28
Official
Dear Vincent
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you with the faulty device.
Please note that the proof of purchase is one of the required documents when a phone has to be sent in for repairs as it serves as a warranty.
We will be in direct contact with you today to try and assist further.
***/GO
Kind regards
Jet Customer Experience Team
***
Thank you for bringing this matter to our attention.
We apologise for the frustrations caused to you with the faulty device.
Please note that the proof of purchase is one of the required documents when a phone has to be sent in for repairs as it serves as a warranty.
We will be in direct contact with you today to try and assist further.
***/GO
Kind regards
Jet Customer Experience Team
***
Best regards,
VG
Vincent G's updateReviewer Update
29 Oct 2019, 16:31Thank you for resolving the issue.
5 stars for Cynthia the call centre agent that contacted me. Most helpful with the enquiry .Also Namitha at Jet Chatsworth for the assistance to find the duplicate copy of purchase.My fone was accepted for repairs 29/10/2019.
5 stars for Cynthia the call centre agent that contacted me. Most helpful with the enquiry .Also Namitha at Jet Chatsworth for the assistance to find the duplicate copy of purchase.My fone was accepted for repairs 29/10/2019.
VG
Vincent G's update29 Oct 2019, 16:31
Reviewer Update
Thank you for resolving the issue.
5 stars for Cynthia the call centre agent that contacted me. Most helpful with the enquiry .Also Namitha at Jet Chatsworth for the assistance to find the duplicate copy of purchase.My fone was accepted for repairs 29/10/2019.
5 stars for Cynthia the call centre agent that contacted me. Most helpful with the enquiry .Also Namitha at Jet Chatsworth for the assistance to find the duplicate copy of purchase.My fone was accepted for repairs 29/10/2019.