kM
kethotswe M
1 reviews | Active since Aug 2015
18 Aug 2015, 13:40
payment not updated after paying via EFT
It was on the 16/08/15 when I receive a statement from Jet that I haven't paid my account & last payment was on April which is true.at the moment I am in south Africa.I wanted to pay my account at jet in knysna garden route but I was told cant pay using foreign card which is my jet card.I was given an FNB account for jet to pay in to & use my jet acc number as reference.and
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Jet's replyOfficial
19 Aug 2015, 13:09Hello kate313,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly forward the proof of payment requested and we will then forward this to our accounts department to assist with.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly forward the proof of payment requested and we will then forward this to our accounts department to assist with.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply19 Aug 2015, 13:09
Official
Hello kate313,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly forward the proof of payment requested and we will then forward this to our accounts department to assist with.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly forward the proof of payment requested and we will then forward this to our accounts department to assist with.
The reference for your query is as follows: ***/GO
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team,
***
Best regards,