payment not allocated

account was in areas with R800 and blocked code was used not to purchase with the card, on the 9th december went to jet mall of the south they said they offline but to make the payment it will reflect Thabnts dep isa said,paid 900 no slip was printed ,made a purchase of R1200 and kamo manager approved it , went to jet in vosloorus to purchase andi was told i cant use the card as its blocked to wait 48hours for payment to reflect, made calls to complaints dep spoke to mo***eng whom transferred me to finance bonga ndlovu saidto contact credit manager to contact me ,which never hpnd went to get pop at the store on the 12th december and emailed it response i get they can not assist store must take responsibility and went to store they dont know what to they offline and cable is odder which it might take a month for payment to be allocated,15/12/2015 spoke to manager beverly nkwe said to provide feedback before clousure of business which she never ,called over and over no response ,called call centre durban spoke to sthembile who dropped the call and without assisting ,called again for manager i was on hold for 30 minutes and call was cut off, its frustrating all i want to open the car