Paying financial services

Good day <br> <br> I laid a complain the last time with regards to me paying for financial services i did not know about ,Edcon responded to me and advised that the amounts was reversed i don't understand how can i be in areas if i paid R600 towards my account and paid my account up to date.How is it possible for this account to be in areas.The account was opened in OCTOBER my first installment was suppose to be in NOVEMBER I than skipped NOVEMBER and DECEMBER i paid R600 in JANUARY 2016 meaning i paid for NOVEMBER ,DECEMBER and JANUARY because i paid R600 AND MY INSTALLMENT is R170 ,i regret taking this stupid account because now i called them and they advise that the R600 went towards the financial services that was active at that time this is heart breaking from the time ive opened this account im unhappy the reason why i complained is because i dont want to pay stuff i did not know about i am very happy with paying the account and keep it up to date but i cant pay for nonsense i never knew about all im asking is for that R600 to go towards my account and not financial services and policies and for my account to be up to date its breaking my heart cause im not a bad payer .