mM
mpho M
1 reviews | Active since Sept 2015
07 Sept 2015, 14:56
payed settlement offer but my account isnt cleard
i have an account with jet wich i took wen i was a student and i couldnt pay it for some time then i was offered a settlement offer of R620 march 20125 and i paid it during march 2015, they promissed to email me a clearance letter within 3 weeks of payment.... but to this day im stil waiting for it, i have bin calling and making followups but still empty promisses. can you please help me get my clearance letter so that i may be able to proceed with my other life plans that are being delayed now, cant buy a house for my kids yet i have sttled the account .
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Jet's replyOfficial
08 Sept 2015, 16:48Hello mowewa,
Thank your for bringing this matter to our attention. We have escalated your query to our accounts department to assist with regards to your paid up letter. Once we have received feedback further communication will be sent to you.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***
Kind regards,
Edcon customer experience team,
***
Thank your for bringing this matter to our attention. We have escalated your query to our accounts department to assist with regards to your paid up letter. Once we have received feedback further communication will be sent to you.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***
Kind regards,
Edcon customer experience team,
***
Jet's reply08 Sept 2015, 16:48
Official
Hello mowewa,
Thank your for bringing this matter to our attention. We have escalated your query to our accounts department to assist with regards to your paid up letter. Once we have received feedback further communication will be sent to you.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***
Kind regards,
Edcon customer experience team,
***
Thank your for bringing this matter to our attention. We have escalated your query to our accounts department to assist with regards to your paid up letter. Once we have received feedback further communication will be sent to you.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***
Kind regards,
Edcon customer experience team,
***