nN
nelhetle N
1 reviews | Active since Sept 2013
13 Oct 2015, 14:32
PAYBACK OF CREDIT BALANCE
ON THE 04-09-2015 THE BALANCE WERE PAID TO ABOVEMENTIONED AND THEN THERE WAS A CREDIT ON IT AND I FAXED THE NECESSARY DOCUMENT TO THE HEADOFFICE, ON 2015-10-15 I RECEIVED NOTHING AND FAXED IT AGAIN,THEY TOLD ME TO WAIT FOR 5 DAYS, .ON 2015-10-12 I PHONED AGAIN AND THEY PUT ME ON HOLD.
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Jet's replyOfficial
14 Oct 2015, 08:57Hello NelH,
Thank you for bringing this matter to our attention. Please be advised your query has been escalated to our accounts management team with regarding to the credit balance on our account , feedback will be provided to you shortly.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised your query has been escalated to our accounts management team with regarding to the credit balance on our account , feedback will be provided to you shortly.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Jet's reply14 Oct 2015, 08:57
Official
Hello NelH,
Thank you for bringing this matter to our attention. Please be advised your query has been escalated to our accounts management team with regarding to the credit balance on our account , feedback will be provided to you shortly.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised your query has been escalated to our accounts management team with regarding to the credit balance on our account , feedback will be provided to you shortly.
We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***