ZM
Zibuyile M
1 reviews | Active since Nov 2018
01 Jun 2020, 11:00
Pathetic service,********!!!
On 27/02/2020 I made a payment towards my Jet account but my profile on the TransUnion hasn't been updated. I called your call centre just before the Lockdown and I was told that it takes about 21 working days for the profile to be updated.
My 21st day was before the Lockdown but still my profile hasn't been updated (please refer to the attached).Can you kindly send instructions to the ITC in order for my profile to be updated so I can be able to pay the whole outstanding amount. I won't pay until my profile is updated.I have been calling the customer care line and no one is willing to assist. Mbd the debt collectors are referring me to Jet.This is my second review, i still haven't received any assistance.
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Replies (1)
Jet's replyOfficial
01 Jun 2020, 14:00Dear Zibuyile,
Thank you for bringing the above mentioned concerns to our attention.
Please be advised that your query is referred to our regional credit office to investigate and resolve within the next 48 business hours.
The team will inform you on the steps taken to have your credit report updated within the mentioned time frame.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
Thank you for bringing the above mentioned concerns to our attention.
Please be advised that your query is referred to our regional credit office to investigate and resolve within the next 48 business hours.
The team will inform you on the steps taken to have your credit report updated within the mentioned time frame.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
Best regards,
Jet's reply01 Jun 2020, 14:00
Official
Dear Zibuyile,
Thank you for bringing the above mentioned concerns to our attention.
Please be advised that your query is referred to our regional credit office to investigate and resolve within the next 48 business hours.
The team will inform you on the steps taken to have your credit report updated within the mentioned time frame.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
Thank you for bringing the above mentioned concerns to our attention.
Please be advised that your query is referred to our regional credit office to investigate and resolve within the next 48 business hours.
The team will inform you on the steps taken to have your credit report updated within the mentioned time frame.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
Best regards,