Pathetic Service - Jet Eastgate

On Saturday I visited Jet Eastgate Mall and was totally frustrated with the service I received. Fair enough I was assisted by a new cashier who was not to clued up as to what she needed to do. I tried to redeem a sms which said 'Jet misses you, etc. so ihad to use the R75.00 which expires on the 28 June. So I purchased a jacket but was confronted by a very unfriendly supervisor, Alice. When the new lady need her help, you could already see her attitude. She makes me wait over 10 minutes, just to authorise the transaction, whilst she helped another customer who had just joined the Queue. At this time I was extremely furious cause I am waiting over 15 minutes to pay for this jacket. Alice needs to learn people s****s and not just stand and chew her gum continuously. Showed she had no sense of urgency in her. The only 2 most helpful people at Jet Eastgate is Dineo and Zama. I would appreciate it if someone deals with this terrible behaviour of Alice and show her what customer service is all about.