Pathetic Service

I can't believe that I cannot exchange an item at the Jet store Southgate where the item was originally purchased from on the 14 November 2022 even though I do have the receipt. The lady at the teller advised that I cannot exchange the item because it was purchase with the store card. I advised her that I don't want to return the item I just need to exchange it as the size was incorrect and still she refused. The store manager refused to assist me and had an attitude when she finally decided to approach me. The receipt does not indicate that you require the store card for an exchange. I will not recommend anyone to open a TFG account.