nR
neville R

1 reviews | Active since Aug 2015

25 Oct 2015, 18:08

pathetic service at Jet clothing store

On Sunday 25th October 2015, my family visited the above store at the Carnival Mall branch. After choosing the items we wished to purchase we made our way to the pay point. In a queue were Seven customers and just one cashier, after waiting several minutes I asked for the manager, and after explaining the what had transpired the manger just stared at me with a blank look without as much as an apology. I left all my shopping behind any left the store. Staff and Management at Jet Carnival Mall need to understand that they are not doing me a favour by been at work. Pathetic, pathetic service... will not shop there again.

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Replies (1)
Jet
Jet's reply26 Oct 2015, 13:08
Official
Hello rohanneville,

Our attempts to contact you today at 12:51 PM have been unsuccessful.
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store regarding the lack of cashiers and the service from the staff member. Kindly note we have addressed your concerns with our in store management team , you will be receiving feedback shortly.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind Regards
Customer Experience team
***