Pathetic service

<p>I made a purchase on 29/09 at Jet stores Cleary park. As i got to the tillpoint i was assisted by a cashier Nontsikelelo who asked if I had a cash card as I was paying for the items in cash, I informed her I infact did have 1 but not with me on that day she informed me she could look it up with my ID which I provided to her.She left her tillpoint and came back rung up the sale the funds were debited from my bank account and I questioned about the slip and only then she asked me if I was A.Basson who infact is my husband. She then realized she charged it to an account and not the cashcard. I asked what would happen if I needed to return the goods as it was not reflecting as an account purchase she informed me I would then have to bring the account card which I dont use anymore. She looked very unsure as to what she was saying and doing I requested to see her manager to resolve the issue she went to back office to get her only to return and inform me the manager was busy with pick-ups and when she's done would attend to me.After what seemed like forever the manager rocked up informing me she cant resolve the issue it will be logged with there offices to reverse the money it would take 7 to 10 days.I received a call on Friday 30/09 by the cashier who said the working on the matter. I tried contacting your clientcare today and even there i was placed on hold for 16min just for the agent to look into the account after I explained the scenario.</p> <p>The manager (Charmelle) at jet has not made any contact with me personally I also feel that she was patronizing me when she tried to apply a HEAT principle by telling me she understands my frustration but Icouldnt even leave with the goods as she was afraid the funds would reverse and she'd have to carry the loss.</p> <p>****ED is the only way I can describe how I'm feeling. This is the worst service by far and I will Never set foot in that store again.</p>