1 reviews | Active since Feb 2019
PATHETIC SERVICE
I returned a TV that was 2 days old and I was accused of swapping my new TV with the new one. I let it go and paid for the repairs myself. 2 years later, I go to the same Jet store to return a faulty kettle that is still under warranty.. I am told I have abused the kettle.. How does one abuse a kettle though? I am told my kettle is dirty, what does that have to do with a faulty kettle? And my favorite part, "The suppliers, charges us when we return goods so unfortunately we won't be able take it back because we don't want to charged".. How is that my problem? After being sent from one supervisor to the next, without any of them having a clue what to do next I left the kettle there n vowed to never set foot in that pathetic store ever again.
Kindly note we tried contacting you telephonically but we could not reach you.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Could you kindly revert to our customer relations email box ( ***) and provide us with the store name and date of incident.
Your reference number is :
***/GO
NB: Kindly quote your reference number on the subject tittle.
Kind Regards
The Jet Team
***
Best regards,
Kindly note we tried contacting you telephonically but we could not reach you.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Could you kindly revert to our customer relations email box ( ***) and provide us with the store name and date of incident.
Your reference number is :
***/GO
NB: Kindly quote your reference number on the subject tittle.
Kind Regards
The Jet Team
***
Best regards,