KS
Keith S
1 reviews | Active since Dec 2015
08 Dec 2015, 12:00
Pathetic Service
I purchased a Kettle and Iron from Jet Oxford Street. 6 months later the kettle packed up. I went to exchange it where i bought it. Apart from being sent from pontius to pilot, the service was a digrace and shopping conditions unbearable as the airconditioner did not work. 6 days after exchanging my kettle, the iron also packed up. I decided to visit the Caxton street branch to avoid the bad experience again. OMG worse. To exchange a iron one has to stand in a long queue.There is no customer service department or ayone interested to assist. At least there they had fans blowing as their aircon also did not wok. I will never do business at any of the Jetmart stores. Beyond PATHETIC!!!!
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Replies (1)
Jet's replyOfficial
09 Dec 2015, 10:09Hello Soviet,
Thank you for reporting your service experience from both our East London Jet stores.
Service and Quality is our priority here at Edcon. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations and inconvenience this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with both store management in order to implement corrective measures in regards to efficient service and the air conditioner.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for reporting your service experience from both our East London Jet stores.
Service and Quality is our priority here at Edcon. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations and inconvenience this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with both store management in order to implement corrective measures in regards to efficient service and the air conditioner.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Jet's reply09 Dec 2015, 10:09
Official
Hello Soviet,
Thank you for reporting your service experience from both our East London Jet stores.
Service and Quality is our priority here at Edcon. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations and inconvenience this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with both store management in order to implement corrective measures in regards to efficient service and the air conditioner.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for reporting your service experience from both our East London Jet stores.
Service and Quality is our priority here at Edcon. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations and inconvenience this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with both store management in order to implement corrective measures in regards to efficient service and the air conditioner.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***