Pathetic Service

On the 17 September 2018 my wife and i together with little daughter decided to visit Jetmart Boulders because we had received a gift voucher from a family member from Durban, this was the first time for me . The security greeted an gave us a trolley basket and we went to pick what we needed when we arrived at the till Akona the cashier greeted , before handing her the goods my wife told we have got a voucher that has been given to us as a gift but do not have the card because it was bought in Durban,so she said she is not sure and my wife told her that it is not her first time here and Nancy Rausina helped her on the 12/08/208 advised its fine and there is no need for a card so Akona the cashier said wait she will ask her manager, when she got back she said the manager is calling us , I was surprised because this was a first time you would have to go to the manager , Professionally the manager comes to the client, when we got to the office Ruben the Store Manager sat in his chair and said yes as if we were disturbing him in his dirty office, in our presence he continued with his work and staff were going in and out as if we were not there they were discussing something from a paper as if we were not there, then he realises we are still there my wife explained Ruben says no there is nothing he can do. Firstly Ruben the Store Manager calls us to his office and pays no attention to us and has conversations with staff walking in and out of his office and even forgets we are standing in front of him just showed he has no manners and respect for his customers, I cant imagine how he treats his staff, Even Akona the cashier had more manners than him. As a Store Manager Ruben made us feel un-welcomed. It clearly shows that he does not like his job , he is there because there is paycheck at the end of the month. Looks like the store manager seriously needs people s****s development .This has been a very insulting experience for us as customers who always buys at Jet.

Insulted Customers Brandon Pillay ********** 167 Shivani Pillay ********** 659