Pathetic Service

So on Friday 17/11/2017 I went to pay my assistants account in the Jet Store at the Pavilion Shopping Centre. When I got there I was told the account was closed due to the card being lost or ******. A new card had been issued and purchases to the value of R900 were made After umpteen attempts to get information from customer care by both the Admin manager from the store and myself and an odd 90 minutes later I gave up. The simple answer. We cannot give information you are not the account holder All I wanted to do was close the account I have three simple questions. 1. Is a client not supposed to be present when a replacement card is issued 2. Surely ID documentation presented must be verified against the person present 3. If information is not verified, surely the affected individual cant be held responsible

I tried phoning again this morning and yet again I was stonewalled. I have to give Nokwazi Ngcobo credit for the blind believe she has in Jet They can do no wrong.

When my assistant went to the applicable branch where the alleged ***** was committed she was told we cannot speak to you unless you have a police case number

I am gobsmacked. The ***** was committed after one of Jets employees issued a replacement card to someone who is most definitely not my assistant

I am tired of phoning customer care. The agents have the empathy and interpersonal s****s of a brick of ice that seem to read of an auto queue screen . Can somebody please assist