EC
ELIZABETH C
1 reviews | Active since Apr 2014
28 Aug 2015, 08:37
Pathetic service
Every month i go out of my way to over pay my account but no credit increase you can say i was never in arrears acually i pay my account everymonth i overpay my account everytime i'm told i have to wait for the systems i'm sick of this **** woolworths,rage,foschini,queenspark and tekkie town gave me a credit increase its just Jet i'm closing my account on Monday.
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Replies (1)
Jet's replyOfficial
31 Aug 2015, 10:24Hello elizabeth54,
Please be advised that our credit limit process prohibits all manual increases which was done by our Accounts Department. This regulation came into full effect in November 2013 Credit limits are now done automatically by the system, this happens every 6 months & the take up is at store level. The credit will be offered by the system provided that there are no payments missed on a monthly base.
Kindly note Edgars cannot approve a new credit limit if your account does not qualify for it as we are in partnership with a registered financial service provider and adhere to their terms and conditions.
We must once again extend our sincere apology for the frustration caused in this matter. Your reference is ***/GO.
Kind regards,
Edcon customer experience team,
***
Please be advised that our credit limit process prohibits all manual increases which was done by our Accounts Department. This regulation came into full effect in November 2013 Credit limits are now done automatically by the system, this happens every 6 months & the take up is at store level. The credit will be offered by the system provided that there are no payments missed on a monthly base.
Kindly note Edgars cannot approve a new credit limit if your account does not qualify for it as we are in partnership with a registered financial service provider and adhere to their terms and conditions.
We must once again extend our sincere apology for the frustration caused in this matter. Your reference is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply31 Aug 2015, 10:24
Official
Hello elizabeth54,
Please be advised that our credit limit process prohibits all manual increases which was done by our Accounts Department. This regulation came into full effect in November 2013 Credit limits are now done automatically by the system, this happens every 6 months & the take up is at store level. The credit will be offered by the system provided that there are no payments missed on a monthly base.
Kindly note Edgars cannot approve a new credit limit if your account does not qualify for it as we are in partnership with a registered financial service provider and adhere to their terms and conditions.
We must once again extend our sincere apology for the frustration caused in this matter. Your reference is ***/GO.
Kind regards,
Edcon customer experience team,
***
Please be advised that our credit limit process prohibits all manual increases which was done by our Accounts Department. This regulation came into full effect in November 2013 Credit limits are now done automatically by the system, this happens every 6 months & the take up is at store level. The credit will be offered by the system provided that there are no payments missed on a monthly base.
Kindly note Edgars cannot approve a new credit limit if your account does not qualify for it as we are in partnership with a registered financial service provider and adhere to their terms and conditions.
We must once again extend our sincere apology for the frustration caused in this matter. Your reference is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,