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shiroma H

1 reviews | Active since Aug 2015

03 Aug 2015, 12:24

Pathetic, disgusting customer service skills

Surely, Jet Mart Bethlehem (under the edcon group) did not know the qualities they were looking for in a Manager post at the store. Gone are the days were customer service was a priority. Jet Mart Bethlehem is under Poor Management! They are misleading customers, with goods under promotional ads in store. When i enquired about price difference, we received attitude and were left UN-attended for over 1 hour. He is so pathetic, that he even denied the promotional ad placed under the tv, after removing it and assisting in carrying it to the till. I even called the edcon group from the store with my own phone, to ask for help as he refused to call them or allow me to call them from the store. Disgusting behaviour for a Manager! We even ended up leaving with no response from him. Jet Mart Bethlehem will definitely not be receiving any support from me in the near future and i will be alerting the public of their POOR, PATHETIC, DISGUSTING SERVICE!

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Replies (1)
Jet
Jet's reply03 Aug 2015, 15:53
Official
Hello MasterDisaster,

Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience with regards to the service you have received in store from the manager. I assure you we have addressed this matter with our in store management team.

You will be receiving further communication shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***