1 reviews | Active since Apr 2013
Pathetic Customer Service to a ***** case
<p>I logged a gift card ***** case over 3 weeks ago. I was told to come into the store too watch CCTV footage and my sister went into the Jet store on 3 June. Was called by Cynthia and she gave me this ref no. ********** 0354GO. I was called by the store to say that the manager was on leave and would get back to me 10 June - I patiently waited. It is now the 13th June and nothing has transpired. I called today and was again told that the manager is on leave. I am constantly having to follow up and ask for feedback from you people. This is annoying and very unproffesional.</p> <p> </p> <p> </p>
We have established that the customer's details are not included on the post, we were therefore unable to look into the query accordingly, Query reference no: ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have established that the customer's details are not included on the post, we were therefore unable to look into the query accordingly, Query reference no: ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
But I cannot understand why this information was not asked from me. More indication of how pathetic you guys are. My contact details are ********** or ********** 655.
I need an explanation
But I cannot understand why this information was not asked from me. More indication of how pathetic you guys are. My contact details are ********** or ********** 655.
I need an explanation
And surely the reference number should have picked up something because this is the reference number I was given. Unless it has been closed off (would not be surprised). This to me just looks like someone wanted to tick the box to say they have responded.
And surely the reference number should have picked up something because this is the reference number I was given. Unless it has been closed off (would not be surprised). This to me just looks like someone wanted to tick the box to say they have responded.