Pathetic Customer Service at Jet Phoenix Plaza

Jet Plaza branch staff by the name of Nonhlakanipho is rude and unprofessional we stood in a long queue assisted by 2 cashiers in a stuffy and hot shop this store assistant came and customers complained including myself with regards to the heat and she explained that airconds aren't working after loadshedding problem starts when we asked for more cashiers to speed up the process the lady turned around and said some cashiers are knocking of now whether we complain or not nothing will change when I asked is this the customer service we came for she started screaming at me we exchanged words like nobody's business until i requested to speak to the manager she said I must go ahead she don't care...Her manager came and I explained what her staff is doing and I demanded her to discipline her she made me write the statement and she requested the witness to confirm what they, the gentleman confirmed that what I said is true she said she will send the disciplinary action taken...and please put name tags and positions because we don't know who's what I don't even know whether I was given a **** name but the service is ****ty and I will never shop at any Jet store the staff is rude,raw and unprofessional they need intense customer service