Pathetic Customer Service

First of let me start by saying I don't normally complain online about a business but I have never been so aggravated by a store in my life.

To start we went shopping at the Springs Jet Mart on Sunday the 19th of March 2023. We enter the store and as we are browsing the store we are approached by an employee asking if we would be interested in a TFG money card. We decline and continue with our shopping. a Few moments later we are approached by another employee also wanting us to sign up for a TFG rewards card. Again we decline but this time the employee mumbles to me that he "supposes it is my money and I can waste it if I want." That is just plain arrogant. Anyway we complete our shopping and leave the store.

On the 21st of March 2023 we return to the store as some of the items we purchased needed to be exchanged. We enter the store only to find that an employee has connected his phone to the speaker system and is playing music with explicit language. We had our 4 year old daughter and 2 year son with us. We asked staff to turn this off but were ignored.

Again we were approached by a male employee asking if we would like an TFG rewards card. I said no and he kept trying to ask me. I again said we were not interested as I already have a TFG account. He said in that case he will just ask my wife. Again I told him WE ARE NOT INTERESTED. The employee did not care and just started cornering my wife about a TFG rewards card. At this point I lost my temper and had to shout at the employee to leave us alone before he left.

Needless to say we will not be returning to this store and will not recommend it to any of our family and friends as customer service and a peaceful shopping environment is not a priority for this store.