Pathetic company & call centre

Couple weeks ago I found out my account was used for R4500. . . I went into the store signed ***** documents did everything I needed to do so that the head office could resolve my ***** issue...when the head office phoned me the lady assured me it would take 7-14 days it's now 16 days.....since I sent my documents in Jet didn't contact me at all to let me know what's going on ... today is the 16th day....I phoned the head office today angry cause the lady who answered could only say they still working on it... Then she went to get someone to talk to me...she came back on the line and said the person would phone me back later....i then asked for the call recording so that I now have proof that someone would phone me so she puts her manager on the line .... The manager says she can't understand why I need the call recording even though I've explained it to her about two times and at this point I'm getting really annoyed because now she "can't understand" and I still haven't gotten any answers so I continue to explain to her that I need to know what's going on because my payment date is nearing and I refuse to pay for someone else using my account.... R4500 isn't a little bit of money that's someone's entire salary.... She then starts talking over me which just annoyed me and I told her I'm not going to pay but then if I don't pay jet would blacklist me and if I do pay then I I'm paying for someone else and I told her that they have until this week to solve this issue before I get my lawyer and sue jet/edon because I'm not gonna deal with this "****" and I also said "bull****" at this point this call is pointless because I didn't get the information I needed and this manager is arguing with me... She then starts saying that she gonna cut the call because "that's not how I should speak" in this entire call I didn't use profanity but apparently saying **** and bull**** is an issue....the fact that my details were leaked out by jet isnt an issue but saying **** and bull**** is ... instead of helping me or even TRYING she wants to tell me how I should talk like really? ... From the company to the call centre jet is pathetic not to mention how they breached the Data Protection Act