Pathetic bunch of useless Hardsellers
<p>My mother opened an account with Jet store Tzaneen Danie Joubert, she only wanted the account to buy clothes for her and the kids.</p> <p>She cannot read or write except the basics (writing her name or reading there and there in sotho, however she was taken advantage of and sold funeral covers which wasn't even explained to her that she will be having. Since she cannot read she was told that she will pay and instalment of R200 should she use the whole credit available given, which she did and paid the amount she was told. Now receiving calls from consultant saying that she must pay over 800 rands as her account is in arrears. </p> <p>Im now wondering if is that how they are doing their business, taking advantage of customers cause they can't read and give them full packages without their consent? Well I'm not laying this to rest until they remove arrears from this account and **** funeral covers, we don't need your funeral cover.</p> <p>Train your people to sell Mr Edcon and stop robbing poor people </p>
Please be advised that, as per our telephonic conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Tzaneen management to address as our valued customer is not happy that the store staff members enrolled you on the Financial services without your consent, this is as per the post sent to us. Kindly note that as per the system records they have been cancelled. A reference number for the formal complaint logged on your behalf is as follows ********** 054/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***
Please be advised that, as per our telephonic conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Tzaneen management to address as our valued customer is not happy that the store staff members enrolled you on the Financial services without your consent, this is as per the post sent to us. Kindly note that as per the system records they have been cancelled. A reference number for the formal complaint logged on your behalf is as follows ********** 054/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***