pathetic and mis-selling of products

i have an account with jet which i wanted to close i then called their useless call centre from this number *** calling *** the lady said she cant help me i first need to call OTA to cancel a service i never register for then call them again with a reference thats when they can assist me.i then called the number she gave me for ota *** which i holded for more than 10 minutes guyz i want my airtime this treatment its pathetic i just wanted to close my account.the late was busy eating while on the call with a client i could hear that she was busy with her own staff.i did not need a reference when i was opening the account ...i wont provide one to close it