MP
Marlene P

1 reviews | Active since Nov 2011

20 Mar 2015, 11:03

Pathetic and Gross

I bought a Sony Experia from this Branch last week Friday and was informed if anything malfunctions i can return it within 7 days. I took it back today ( which is within the 7 days) as it freezes like no ones business and they refuse to replace it, I am told that they WONT replace it, it must go to Vodacom for 7 days to be repaired.<br> <br> Firstly the woman who assisted me, Maerna, was sucking at her mucus through her nose the whole 1.5 hours I was there which is revolting, staring at me like I am an idiot, trying to convince me that it is 8 days since i bought the phone and that's why they wont replace it, then after requesting the \manager"I had to count with her 4 times over that it is 7 not 8 days and then she vanishes for more than an hour"

0
Replies (1)
Jet
Jet's reply20 Mar 2015, 12:01
Official
Hello Marlenedu,

Thank you for bringing this matter to our attention. Please be advised we are currently liaising with the store manager regarding our refund and exchange process on cell phones feedback will be provided shortly.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
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