Pathetic and frustrating

So due to not working, I have been able to make payment on my account. I tried countless times to claim with their credit insurance provider (Hollard).. that's another disaster story, because Hollard is COMPLETELY USELESS AND PATHETIC. I advised Jet countless times that I am not working, meaning I am not receiving a salary, meaning I cannot make payments on my account. A story I have explained more times than I care to remember. Things are getting a little better, so I called Jet to make a payment arrangement. A payment I can afford to make every month until I am working again. Do you think that stops Jet from calling every ****** day to remind me that I am in arrears and that I am not paying my installment?? Yes, I am well aware of this, that is why it is called a payment arrangement... Jet, your consultants / credit department, is pathetic and useless. Do you not think it is frustrating and embarassing for me to not make my regular payments (which were always more than the required payment)..?? Rest assured, I will be able to rectify this account as soon as I am working again and able to do so, then this account will be closed, I do not need this incompetence fro your staff.