Pathethic Customer Service from Jet Stores Quagga and Foresthill

<p>I have last year some time gone to the Quagga store to advise that I lost my Jet Card and asked them to print a new one for me. They refused point blank advised that i now must apply brand new for a card. I walked away with frustration. I then reently went to the store in Foresthill to ask then. The manager advised that i needed an ID and could not use my drivers licence. Only having my drivers licence on me - i had to make alternative arrangements for my ID to be faxed to them. I had to leave the store and advise will pop by again to pick up. I was assured by the manager in Foresthill branch thayt he would put a note that when I do come in and if he is not there that i will be helped and given the new card. hence later i went to fetch it and was advised he was not in. I then asked the acting manager to assist and explained my discussions with the manager of the store. She rudely advise she cannot help and must have my id which i do not carry due to theft - . I told her that the manager has it already but she was insistant that she cannot help. Once again i walked away highly frustated. I then called the headoffice and a gentleman took my issue and promised he will phoned the store and get back to me . That was about 2 weeks ago- Never heard from anyone. If this is the type of service being given then i do not want to have anything to do with Jet Stores and will take my business elswhere. </p>